If you are experiencing error messages when making a payment, please be sure you have entered the correct details by double-checking your information. Check with your bank to ensure there are no problems with your account. After this, please contact our customer service here and submit details and we will investigate further.
In order to resolve the issue in a convenient way, please provide us as many the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can)
- What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X).
- What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome).
- What payment method you were trying (e.g. Google Pay, Visa, Net Banking).
- A description of the problem and what time the problem occurred.
- If you receive an error message, please include it in your message to us and provide us a screenshot if possible.
- Include your order number and your email address.